Position: Administrative Assistant
Location: Colombia Medellín (Only)
Employment Type: Full-time
Schedule: Monday to Friday, 8:00 a.m. 5:00 p.m. PST
Language Requirement: English C1 (bilingual English/Spanish)
Education Requirement: College degree in Administration or related fields
Role Overview
The Administrative Assistant provides essential support to ensure smooth daily operations within the organization. This role involves managing office communications, scheduling, and documentation while serving as a reliable point of contact for internal teams and external partners. The successful candidate will demonstrate professionalism, organizational precision, and bilingual communication skills, contributing to the efficiency and effectiveness of the companys administrative processes.
Key Responsibilities
Answer incoming phone calls and direct them to the appropriate internal staff.
Provide Spanish interpretation support as needed.
Register new claims using the proprietary Klear.ai software.
Index and organize incoming mail, attach it to the correct claim, and assign tasks to the adjuster.
Contact medical providers to verify whether they accept workers compensation patients.
Schedule medical evaluations and send appointment notifications to injured workers through Klear.ai.
Provide Medical Access Assistant services within the Medical Provider Network.
Requirements
Must:
1-3 proven years of experience as an Administrative Assistant or in a similar role .
Excellent English Level (B2 Advanced or C1 preferred).
Strong organizational and time-management skills.
Excellent written and verbal communication abilities.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Ability to handle confidential information with discretion.
High attention to detail and problem-solving skills.
Ability to work independently and collaboratively in a fast-paced environment.
Candidate Profile
The ideal candidate will demonstrate professionalism, reliability, and adaptability, ensuring that administrative processes are executed with accuracy and efficiency. Success in this role requires strong organizational skills, discretion when handling sensitive information, and the ability to provide seamless support to both internal teams and external partners.
