Ai Platform Operations Support 56171 Híbrido Medellín

AI Platform Operations Support
Location: Medellín, Colombia (Hybrid)
Employment Type: Full-time
Language: Advanced English Required

About the Role
We are looking for an AI Platform Operations Support professional to help ensure our AI, Machine Learning, Data Products, and Enterprise Agents operate reliably, securely, and at scale.

In this role, you'll bridge AI delivery teams, Cloud Infrastructure, Security, Governance, and Business stakeholders to ensure AI solutions move smoothly from development into production while maintaining operational excellence.

If you enjoy working at the intersection of AI Operations, MLOps, DevOps, Cloud, Monitoring, and Governance, this opportunity is for you.

What You'll Do
Support AI, Machine Learning, Data Products, and Enterprise Agents across development and production environments.

Monitor AI services, pipelines, applications, and deployed agents to ensure reliability and performance.

Troubleshoot production incidents, perform root cause analysis, and coordinate issue resolution.

Manage operational workflows for enterprise AI agent requests from intake through deployment.

Implement and maintain MLOps, DataOps, DevOps, and AgentOps operational practices.

Build and maintain monitoring dashboards, logging, telemetry, and observability solutions.

Track AI model performance, data quality, system health, and operational metrics.

Coordinate release readiness and production support for AI solutions.

Collaborate with AI Engineers, Data Scientists, Product Owners, Cloud Architects, Security, and Governance teams.

Support cloud governance, compliance, operational documentation, and continuous improvement initiatives.

What We're Looking For
Required Qualifications
Bachelor's degree in Computer Science, Engineering, Information Systems, Data Analytics, or a related field (or equivalent experience).

5+ years of experience in one or more of the following:

Platform Operations

DevOps

MLOps

DataOps

Cloud Operations

Enterprise Application Support

AI Operations

Experience supporting production AI, analytics, automation, or enterprise platforms.

Hands-on experience with Microsoft Azure and cloud services.

Experience working alongside Infrastructure, Security, Governance, and Enterprise IT teams.

Technical Skills
We'd love to meet you if you have experience with:

Microsoft Azure

Azure AI

Microsoft Fabric (or similar analytics platforms)

Microsoft 365

Copilot / Copilot Studio

Power Platform

CI/CD pipelines

MLOps

DevOps

DataOps

Logging & Monitoring

Observability

Telemetry

Release Management

Data Pipelines

AI Model Lifecycle Management

Workflow Automation

Cloud Governance

Enterprise Security

Production Support

Soft Skills
We're looking for someone who is:

Analytical and highly detail-oriented

Strong at troubleshooting complex operational issues

Organized and process-driven

Collaborative across technical and business teams

Excellent communicator with both technical and non-technical stakeholders

Focused on continuous improvement

Comfortable working in enterprise environments with governance and compliance standards.

Why Join Us?
You'll play a key role in helping scale enterprise AI solutions from pilot projects into secure, production-ready platforms. You'll work with cutting-edge AI technologies while collaborating with multidisciplinary teams responsible for cloud infrastructure, security, data, governance, and AI engineering.