Client Happiness Coordinator Bilingual

JOB DUCK IS HIRING CLIENT HAPPINESS COORDINATORS

Job Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, usually a law firm.

Happiness Coordinators improve customer retention, reduce customer churn, scout new customer opportunities, and drive new business growth through customer advocacy. Applying here is just the first step in our multiple-stage application process.

Duties and responsibilities will include but are not limited to the following:

- Developing and maintaining strong relationships with existing clients.
- Organizing and scheduling quarterly business reviews with clients.
- Creating, maintaining, and sending client satisfaction surveys to measure possible areas of improvement.
- Providing support to client requests with friendly, accurate, and timely information.
- Performing administrative duties, such as mailing, calendaring, and telephone communication.
- Maintaining client records.
- Building a rapport with clients

To be considered for this opportunity, you should have the following:
- At least 15 months of experience in a related position or a related qualification.
- Advanced or native-level English skills (written and spoken).
- Client-oriented.
- Excellent interpersonal skills.
- Strong organizational skills.
- Attention to detail.
- Excellent written and verbal communication skills.
- Ability to maintain confidential information.
- Problem-solving skills.
- Your own reliable and updated PC, a headset, and good internet speed (at least 30mb/s).

What can Job Duck offer you?
- Monthly Compensation of $3,420,000.00 Colombian Pesos.

- Social Security and healthcare benefits.

- Paid annual leave.

- Paid sick leave.

- Parental leave.

- Holiday pay (where applicable).

- 13th month payment.

- Referral bonuses.

- 100% remote/home-based position.

- Full-time, long-term career opportunities.

- Professional development and training.

- Dedicated team support.

- Alignment with our clients' core values.

Please note: You will be hired under the Colombian labor legislation, and will be subject to salary deductions as mandated by Colombian law.



We encourage you to apply now! Are you looking for a work-life balance and a Great Place to Work (we?re certified!)? Duck for it!



At Job Duck we have several positions available. We kindly request you to only apply to one of our job offers at a time.

Every candidate has to pass each step in our application process to become part of our team. We encourage you to have all the required documentation ready to smooth your application process.