About the role
Responsabilities:
· Analyze client configuration requests and design customized solutions to achieve their specific goals.
· Implement customized product systems to address the unique business requirements of each client.
· Provide timely and effective responses to client inquiries via email and phone, ensuring clear and efficient communication.
· Responsible for managing incoming calls in a phone queue and delivering exceptional customer service by addressing inquiries, resolving issues, and providing accurate information.
· Regularly maintain and update all project-related documents and tracking systems.
· Responsible for establishing and reviewing cases and tasks in Clientspace to ensure records are organized and up to date.
· Advise clients on best practices and offer guidance for optimal software utilization.
· Conduct comprehensive system training, testing, and troubleshooting to support clients effectively.
· Collaborate with team members on software releases and actively participate in ongoing training sessions.
· Lead peer training sessions and serve as a subject matter expert on software, fostering collaboration and knowledge sharing.
Skills
At least 1 year and a half of experience in corporative client facing related positions
technical or bachelor degree in any administrative/HR field
High level of english C1<
Experience in clientspace is prefered
