Customer Experience Associate Luxury Home Furnishings Brand
Location: Barranquilla, Colombia
Work Modality: 100% Onsite
Employment Type: Full-Time | Indefinite-Term Contract
Salary: $3,000,000 COP + Transportation Allowance
About the Role
Are you passionate about delivering exceptional customer experiences?
Join a world-renowned luxury home furnishings and interior design brand where every customer interaction matters. We are looking for a Customer Experience Associate who thrives in a fast-paced environment, loves helping people, and is committed to providing white-glove service that exceeds expectations.
This is your opportunity to become a key ambassador for a prestigious brand while building meaningful customer relationships and growing your career in a dynamic, customer-centric environment.
What You'll Do
- Deliver a premium, personalized customer experience across every interaction.
- Represent the brand with professionalism, empathy, and excellence.
- Welcome customers, identify their needs, and connect them with the right solutions.
- Build strong relationships through proactive communication and follow-up.
- Resolve customer concerns with sound judgment and a customer-first mindset.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Educate customers about our luxury products, services, and Interior Design offerings.
- Identify opportunities to connect customers with design professionals.
- Contribute innovative ideas to continuously improve customer satisfaction and operational excellence.
What We're Looking For
- Previous experience in Customer Service, Hospitality, Retail, Luxury Sales, or similar customer-facing roles.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and relationship-building abilities.
- Ability to multitask and work effectively in a fast-paced environment.
- Experience working with CRM platforms, customer service tools, and Microsoft Office applications.
- Positive attitude, professionalism, and passion for creating memorable customer experiences.
Schedule and Availability Requirements
This position requires full schedule flexibility.
- Availability to work Monday through Sunday.
- 42 hours per week.
- 2 days off per week.
- Rotating shifts scheduled between 7:00 AM and 12:00 AM.
- Candidates must be comfortable working varying schedules based on business needs.
- 100% onsite position.
