The Inbound Sales Advisor is responsible for handling a high volume of inbound customer calls from customers contacting us to register household appliances. While the initial customer intent is administrative, the advisor is expected to professionally uncover needs, engage the customer through effective discovery, and convert eligible interactions into sales of extended protection plans for both in-warranty and out-of-warranty appliances.
This role operates in a fast-paced, performance-driven sales environment and requires resilience, strong objection handling skills, and the ability to confidently position protection plans as a long-term investment in peace of mind and cost avoidance.
Roles and Responsibilities:
The call center sales representative is responsible for helping current and new customers register their new appliances, building a strong relationship with customers to present the sales pitch, and identifying customer needs, appliance usage patterns, and risk factors in order to recommend appropriate protection plans.
You will manage high inbound call volumes while maintaining quality, compliance, and conversion targets.
Fully understands and consistently demonstrates proficiency at explaining products and services to existing and prospective customers.
Listen to customer concerns with the goal of identifying buying signals and effective use of rebuttals to overcome objections.
Solve customer challenges and regain customer confidence by using empathy and building rapport with customers.
Effectively overcome common objections related to cost, value, necessity, and timing.
Demonstrate confidence and persistence while remaining customer-centric and compliant.
Close sales ethically and accurately, ensuring full customer understanding of plan benefits and terms.
Accurately document information within multiple database systems.
Supporting the team and wider functions to succeed by sharing knowledge and proactively looking for ways to improve the customer journey, and personal competency, providing feedback in a solution-focused manner.
Required Skills:
Proficient speaking English to US based customers.
1 + years of sales experience required.
High School Diploma
