Technical Support Representative (English B2 / French B1) Immediate Hiring

Are you passionate about technology and helping users solve technical issues?
Join Atlantic Quantum Innovations as a Technical Support Representative and become part of a dynamic team providing assistance to customers in both English and French.
If you enjoy troubleshooting, problem-solving, and delivering exceptional customer experiences, this opportunity is for you.
Role Purpose
Provide first-level technical support by assisting customers with technical inquiries, troubleshooting issues, and ensuring timely resolution while maintaining service quality standards.
Job Responsibilities
Diagnose and resolve customer technical issues.
Assist users through phone, chat, or email support channels.
Escalate complex cases when required.
Document interactions accurately.
Deliver a positive customer experience during every interaction.
Follow established procedures and technical guidelines.
Requirements
English proficiency B2 or higher.
French proficiency B1 or higher.
High School Diploma.
Strong troubleshooting and analytical skills.
Excellent communication skills.
Previous technical support experience is a plus.
Full-time availability.
Preferred Skills
Basic understanding of computers, software, and internet connectivity.
Customer service orientation.
Problem-solving mindset.
Attention to detail.
Ability to work in a fast-paced environment.
What We Offer Direct contract with the company Paid training Career growth opportunities Multicultural work environment Professional development programs Competitive compensation package Excellent workplace culture Stability and long-term growth
Apply today and take your multilingual career to the next level!