Were looking for a Bilingual Customer Expert to join our team in Bogotá. In this role, youll support customers of a major American bank by responding to customer service inquiries, providing clear and friendly guidance, and delivering effective solutions regarding bank accounts, debit cards, credit cards, and other general banking services. Youll focus on understanding customer needs, handling financial information responsibly, and ensuring a smooth, positive experience in every interaction.
Who You Are:
A customer-focused professional who genuinely enjoys helping others.
A solution-driven thinker who aims to resolve situations efficiently and accurately.
A clear communicator who can explain financial information in a simple, friendly, and confident way.
A proactive problem solver who stays calm and focused in sensitive customer scenarios.
A responsible and detail-oriented person who handles confidential information with care and discretion.
A bilingual communicator with English B2 proficiency.
A team player with a positive mindset and strong accountability.
Lets Talk About Benefits:
Salary during training and production: COP $2,315,000/month
Performance-based bonuses of up to 47%
42-hour work week designed to support work-life balance.
Indefinite-term contract for long-term stability
Schedule: Overnight shift (11:00 PM 8:00 AM), 2 days off.
Access to corporate development programs and career growth opportunities
Employee fund benefits
Gaming Arena and employee wellness spaces
*Terms and conditions apply.
Bogotá, Centro Empresaria Connecta.
This Is What Sets Us Apart:
We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.
At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.
Make a difference with the TOP Team!
