Bilingual Medical Records

Position: Medical Records Specialist
Location: On Site in Colombia
Employment Type: Full-time
Experience Level: 1+ Year
Schedule: M-TH 9:00 am - 6:30 pm Friday 9 am a 6 pm
Language Requirement: Advanced English Required
Education Requirement: High School Diploma or Equivalent Required
ROLE OVERVIEW The Medical Records Specialist supports personal injury case progression by coordinating the retrieval, tracking, and organization of medical records and billing documentation. This role serves as a key point of contact between medical providers, clients, and the legal team, ensuring critical documentation is obtained accurately and in a timely manner. The ideal candidate is detail-oriented, organized, and capable of managing multiple priorities in a fast-paced environment. Success in this role requires strong follow-up skills, excellent communication abilities, and a commitment to maintaining accurate records that support the successful advancement of personal injury cases. KEY RESPONSIBILITIES Medical Records & Billing Retrieval
Request, track, and obtain medical records and billing statements from healthcare providers.
Monitor record requests and ensure timely receipt of required documentation.
Follow up proactively with medical providers regarding outstanding requests.
Identify missing records and take appropriate action to secure necessary documentation.
Ensure all requested records are received and processed according to case deadlines.
Case Support & Documentation Management
Maintain organized and accurate documentation within electronic case files.
Update case management systems with records request statuses and relevant case information.
Review received records for completeness and identify any missing documentation.
Ensure all medical records and billing documents are properly stored and categorized.
Support attorneys, case managers, and legal staff with records-related requests.
Client & Provider Communication
Communicate with clients regarding documentation needs and records requests.
Coordinate with healthcare providers to facilitate timely records retrieval.
Maintain professional communication with clients, providers, and internal team members.
Provide updates regarding records request status and outstanding requirements.
Escalate delays or records-related issues when necessary.
Records Tracking & Follow-Up
Maintain tracking systems for outstanding medical records and billing requests.
Monitor deadlines and ensure follow-up activities are completed promptly.
Prioritize requests to support efficient case progression.
Document all communications, actions taken, and records received.
Contribute to maintaining efficient workflows within the medical records process.
REQUIREMENTS:
1+ year of experience in administrative support, records management, medical records, case support, or a related role.
Advanced English level (B2+ or C1)