Business Manager (Account Manager) BPO industry

At Transcom we are looking for a Business Manager to join our team. If you are looking for new opportunities and new challenges, we invite you to apply!

Responsibilities:
1. Strategic Planning: Develop and implement business strategies to optimize call center operations, improve efficiency, and enhance customer satisfaction.
2. Financial Management: Oversee budgeting, forecasting, and financial analysis to ensure cost-effective operations and maximize profitability.
3. Team Leadership: Provide direction and guidance to call center supervisors and agents, fostering a positive work environment and promoting professional development.
4. Performance Monitoring: Track key performance indicators (KPIs) to assess call center performance and identify areas for improvement.
5. Process Improvement: Continuously evaluate and streamline call center processes to enhance productivity and service quality.
6. Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and ensuring service delivery meets expectations.
7. Technology Integration: Identify and implement technological solutions to improve call center efficiency, such as automated systems and customer relationship management (CRM) software.
8. Compliance: Ensure call center operations comply with relevant regulations and industry standards, including data protection and privacy laws.
9. Reporting: Prepare regular reports and presentations for senior management, providing insights into call center performance and business trends.
10. Crisis Management: Develop contingency plans and procedures to address emergencies or disruptions in call center operations.

Qualifications:
1. Bachelors degree in business administration, management, or a related field.
2. Proven experience in call center management or operations, with a track record of driving performance improvement.
3. Advanced English level
4. Strong leadership and communication skills, with the ability to motivate and inspire teams.
5. Analytical mindset, with proficiency in data analysis and interpretation.
6. Knowledge of call center technologies and best practices.
7. Strategic thinking and problem-solving abilities.
8. Adaptability to changing priorities.

Availability to work on-site in Bogotá
Monday-Friday from 8:00 AM-6:00 PM.
Salary 9,000,000 COP