Youre the player were missing on this TOP Team!
We are seeking a detail-oriented and customer service to ensure a safe, engaging, and welcoming online environment for our global user community. The ideal candidate will possess excellent critical thinking skills, high emotional resilience, and the ability to evaluate user-generated content against platform community guidelines with speed and accuracy.
This role is ideal for someone who is technically inclined, thrives in a fast-paced digital environment, and possesses strong objective judgment. If you are a proactive problem-solver committed to maintaining digital safety and platform integrity, wed love to hear from you.
What youll be doing:
Demonstrate a deep understanding of services and products staying up to date with new features and updates.
Customer service related to subscriptions, cancelations.
Address inquiries about content on streaming platforms.
Manage users accounts and handle passwords reset.
Apply troubleshooting steps to solve any issue on the platform
Manage changes to payment methods and process refunds.
The TOP Team is looking for someone who:
C1 English level.
Proactive, responsible, empathic, and a good listener.
Analytical skills
Typing and Writing skills.
Lets talk about benefits:
Long-term contract.
Employee fund.
Volunteer programs.
Career plan.
Life insurance coverage.
Conditions:
English C1
42 hours per week
Schedules:
TRN: Monday to Friday from 8:00 to 17:00. (On site, Bogota) 20 days
OPS: Two days Off shift:
8:00 - 17:30
9:00 - 18:30
10:00 - 19:30
12:00 - 21:30
Salary Training: COP $ 2,800.000
Salary Production: COP $ 2,800,000
Training: ON SITE (Bogota Site Connecta)
Production: ON SITE (Bogota Site Connecta)
This is what sets us apart:
We are experts in global digital business services in 100 countries with nearly 500,000 employees worldwide! Great Place To Work has certified us as one of the best places to work in the country and the world. We dont stop innovating and we always go beyond.
At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and colleagues, fostering an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and shapes a more equitable world.
Make a difference with the TOP Team!
