Job Description
We?re looking for positive, customer-focused individuals with automotive experience or a strong desire to learn. You'll handle calls related to product info, and claims processing, always delivering top-tier service.
At Axiom Connected, we take pride in our people-first culture and digital-first approach. Our Bogotá team supports U.S. clients in the automotive finance and insurance space, ensuring fast, efficient, and professional service with every interaction.
Key Responsibilities:
- Answering inbound calls from existing customers
- Assisting customers with general inquiries, making payments, and questions regarding program limits and benefits, billing questions, claims, etc.
- Process automotive claims (Non-mechanical and Mechanical claims).
- Handling customer concerns and escalating issues as needed, ensuring all efforts are made to retain existing customers
- Working with finance and administration
- Maintaining a consistently positive attitude and customer first approach to deliver stellar service to all customers
- Maintaining current knowledge of products and services offered
- Other tasks as assigned.
Requirements:
- High-School diploma required
- Automotive experience
- Bilingual abilities required (English B2+ or above is mandatory).
- Office 365 experience preferred (Outlook, Teams, Word, Excel, Etc.)
- Strong attention to detail and the ability to follow directions
- Ability to provide excellent customer service in all situations including patience, de-escalation, positive demeanor.
- Ability to effectively multi-task.
Axiom Connected Benefits:
- 40 hours a week
- Base salary $3.000.000 + $600,000 COP in benefits
- Career growth opportunities
- Position will have the option to be hybrid remote after 60 days
Please attached your CV in English
