The Sales Representative is responsible for demonstrating the value and benefits of our clients products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.
You Will:
Provide accurate weekly, monthly, and quarterly sales forecasts.
Demonstrate strong product knowledge and technical understanding of services to assess client requirements.
Address customer concerns and roadblocks affecting satisfaction or product usage.
Manage competitive pressures and handle objections to retain existing customers or acquire new ones.
Manage a high volume of customer contacts through phone and email daily, with most communication being outbound.
Conduct proactive prospecting and manage the sales pipeline and funnel, identifying, qualifying, and progressing opportunities through the sales cycle.
Work with your team and management to provide a professional experience during customer interactions.
Maintain accurate and updated customer information in CRM systems.
Perform sales activities including lead qualification, lead conversion, customer engagement, health checks, and contract renewals.
Work collaboratively with the sales team and report directly to a Sales Manager.
You Have:
Certified sales experience meeting at least one of the following criteria:
1+ year of experience in B2C Sales (Business to Customer) and/or Cross-sales.
6+ months of experience in B2B Sales plus 1 additional year in B2C Sales and/or Cross-sales.
English Level B2/B2+ (Advanced Conversational).
Experience in sales prospecting, lead generation, and customer acquisition.
Knowledge of sales pipeline and funnel management.
Cold Calling experience is a plus.
Experience using Salesforce.com or similar CRM tools is preferred.
Experience working toward individual or team sales quotas and goals.
Strong communication, negotiation, and objection-handling skills.
Experience in high-volume customer contact environments.
Ability to learn new technologies, products, and services.
Problem-solving skills and customer-oriented mindset.
Good knowledge of MS Office applications.
Availability to work on-site in Bogotá, Colombia.
