Do you have experience in customer service and enjoy guiding people through different processes? We are looking for a Loan Support Agent to support clients throughout the application process, ensuring a clear, smooth, and well-organized experience.
In this role, you will have constant interaction with clients via phone and email, helping them complete their applications, review documentation, answer questions, and resolve basic platform-related issues. Key Responsibilities
Guide clients throughout the entire application process.
Provide step-by-step support to complete forms within the platform.
Address questions related to the application process, required documentation, or missing information.
Review client-provided documentation to ensure it is accurate and complete.
Contact clients when information is missing, incomplete, or unclear.
Follow up to ensure required documents are submitted on time.
Provide basic technical support for platform or user-related issues.
Maintain clear and professional communication with clients via phone and email.
Provide updates on application status and send reminders regarding pending tasks.
Develop a strong understanding of the platform and application process to effectively support clients.
Identify opportunities to improve the onboarding and application experience based on client feedback.
Support additional responsibilities related to the role as needed by the company. Requirements
High school diploma or equivalent.
12 years of experience in phone-based customer service.
Strong verbal and written communication skills.
Excellent interpersonal and problem-solving skills.
Detail-oriented, with the ability to manage multiple clients and deadlines.
Proficiency in CRM tools and basic computer applications.
Proficiency in Microsoft Office Suite.
Proactive and customer-focused mindset.
Ability to work independently and collaboratively in a fast-paced environment.
Empathy and patience when assisting clients with different levels of technical proficiency. Compensation & Conditions
Salary: COP $3,000,000 + commissions Schedule: Monday to Friday full-time availability Work Model: 100% remote
Contract: Indefinite-term employment contract Benefits Computer equipment delivered 100% door-to-door by the company A day off for your StaffingAbroad anniversary A day off for your birthday Indefinite-term contract International exposure Prepaid medical plan Online courses 100% work from home
