Software Implementation Engineer VoIP, SIP, Networking, Windows, Advanced English

We are looking for an Implementation Engineer to join our Delivery and Engineering team. This role is responsible for installing, configuring, integrating, and supporting enterprise recording solutions, working with international clients and technical teams throughout the implementation lifecycle.

Requirements

5?10 years of experience in technical implementation, infrastructure, technical support, or similar roles.
- Advanced English proficiency (B2+), with strong verbal and written communication skills.
- Strong knowledge and hands-on experience with Telephony, IP/SIP communications, and call recording integrations.
- Solid knowledge of Microsoft Windows Server and operating systems.
- Good understanding of networking concepts, including TCP/IP, UDP, LAN/WAN, OSI model, switches, and routers.
- Experience troubleshooting using tools such as Wireshark, network analyzers, and log analysis.
- Basic knowledge of SQL queries and scripting (Shell).
- Strong troubleshooting, problem-solving, and customer-facing skills.
- Ability to lead technical discussions and communicate effectively with international clients.

Nice to have:

- Experience with NICE recording solutions (NTR-x) or other platforms such as Verint.
- Exposure to AWS, Azure, VMware, or Citrix.
- Knowledge of Active Directory, LDAP, SSO, and PBX/ACD integrations.
- Microsoft SQL Server knowledge.
- Relevant certifications such as CCNA, MCSE, AWS, or Azure.

Responsibilities

- Install, configure, and integrate enterprise recording solutions.
- Perform technical implementations and system configurations according to customer requirements.
- Execute testing, troubleshooting, and validation activities.
- Coordinate technical integrations with customers and third-party vendors.
- Work closely with internal teams, including Architecture, Project Management, R&D, and Technical Support.
- Monitor implementation progress, identify risks, and escalate technical issues when necessary.
- Maintain regular communication with customers regarding project progress and technical updates.
- Provide technical support during implementation and deployment activities.

This is a hybrid role in Usaquén, Bogotá.