Analista de Operaciones Bilingue (MCGG)

Job description: The qualified candidate will support and assist the Operations Team to achieve department and company goals. This role will partner with multiple teams to handle all aspects of servicing accounts including but not limited to agent management, system administration, and administration of daily operational tasks within the Operations Department.
Responsabilities: Maintains all aspects of members accounts including administrative processing, email communications and managing departmental requests. Setup groups according to appropriate group/member requirements defined during client implementation. Setup client products utilizing rates and parameters defined during client implementations or renewals. Manage and maintain all system email templates and use of system email scheduler. Ensure proper templates made available to applicable groups, ensure timely set up of new templates, and review/testing prior to issuing to production. Regular review/audit of email templates and scheduler to ensure applicability. Maintains all aspects of agent accounts - including new agent contracting, agent appointments, and oversight and management of agent licensing and appointment requirements. Ensure contracted agents are assigned to appropriate groups and commissions set up properly. Provides Account Management team with regular updates regarding their clients. Actively participate in documentation of processes and maintenance of documentation when enhancements are implemented. Works proactively with the operations team to resolve issues and inefficiencies that impact clients and helps implement solutions. Perform ongoing audits of member and client accounts to ensure data integrity, as requested. Request Customer Service outreach to members when necessary. Other Responsibilities: Handles special projects as assigned Flexible to work additional hours as required Continually builds product/system knowledge. Complies with all corporate policies and business practices
Skills and qualifications - Hard and soft skills: This position requires the ability to support and serve as a liaison for the department, resolving issues at times on short notice with minimal information. The ideal candidate will have strong analytic skills with the ability to think strategically and logically to discover both solutions and potential pitfalls before execution. Position requires the ability to work in a fast-paced environment and the ability to be organized and manage time to meet deadlines.