Bilingual Assistant Manager (ENG C1) Medellin

Lead with Impact at IGT Solutions Join as Assistant Manager!
Location: Medellín, Antioquia, Colombia
Modality: On-site (WFO)
Position Type: Full-Time | Indefinite Term Contract
Salary: $5,000,000 COP Base + Legal Benefits
Availability: Full-time | 2 Days Off Weekly
Hiring: Immediate
Take the Next Step in Your Leadership Career
At IGT Solutions, we are experiencing exciting growth in Colombia, and were on the lookout for an experienced Assistant Manager to lead our teams in a high-performance BPO environment. If you have leadership experience in BPO, are fluent in English, and are ready to grow with a global organization, this is your moment.
What Were Looking For:
Graduate in any discipline with a solid academic profile.
Proven experience as an Assistant Manager, or Team Leader/Senior TL with at least 1 year of experience ready to take the next step.
Fluent English (C1) verbal and written.
Strong leadership, team management, and client-handling skills.
Your Key Responsibilities:
Drive Operational Excellence: Ensure all service levels and KPIs are consistently met or exceeded.
Team Leadership: Coach, guide, and support Team Leaders and agents to perform at their best.
Staff Management: Manage staffing levels, absenteeism, hiring, appraisals, and retention strategies.
Quality & Escalations: Oversee productivity and quality metrics, resolve escalated issues, and ensure your team stays aligned with process updates.
Client Communication: Be the liaison with client coordinators, ensuring smooth interactions and timely updates.
Engagement & Motivation: Lead regular check-ins, feedback sessions, and team-building initiatives to keep morale high and performance strong.
What We Offer:
Competitive Base Salary: $5,000,000 COP.
Biweekly payments.
Permanent contract + legal benefits from day one.
Clear path for professional growth and career development within the company.
A supportive, inclusive, and diverse work environment.
Opportunity to work with global clients and be part of a company that leads the BPO space in travel, hospitality, and customer service.
About IGT Solutions
Established in 1998, IGT Solutions is a global leader in Business Process Management and digital services, with over 11,000 professionals worldwide and a 100% focus on the travel and hospitality industry.
We proudly support:
4 of the Top 5 Airlines
4 of the Top 5 Travel Companies
4 of the Top 5 Hospitality Brands
We specialize in over 100 processes including Reservations, Customer Service, Chatbots, Robotic Process Automation, Travel Analytics, and more.
We are ISO 27001:2013, COPC® v6.0, and CMMI Level 5 certified, upholding the highest standards of quality, security, and performance.
Diversity & Inclusion
At IGT Solutions, we celebrate diversity and promote equality in the workplace. We are committed to maintaining a safe, respectful, and inclusive environment where everyone has the opportunity to thrive, regardless of age, gender, identity, background, or beliefs.
Ready to make a difference?
If youre a strong leader with BPO experience, high English proficiency, and a passion for people and performance,
Apply now and become part of something bigger at IGT Solutions Colombia.