Collections Specialist

1. Understand and adhere to all billing guidelines.
2. Accurately log recovery efforts in the approved reports as provided on a weekly basis.
3. Receive and assemble client rejections in an organized fashion to either remedy the issues, collaboratively if needed, or ensure rejections are communicated in order to be written off the firm?s Accounts Receivable.
4. Analyze validity of the cause for bill rejection and determine best course of action to recover payment immediately.
5. Identify patterns and metrics on improper billing by client, activity and individual billers and ensure these are provided to management for training and personnel management purposes.
6. Participate in work sessions or meetings as needed with the firm?s Controller, Billing, Accounts Receivable, Compliance, Chairs and Business Unit Leaders, under the directive of the VP of Legal Operations.
7. Submit appeals through client website on a timely basis per client guidelines and/or firm policy as applicable to individual clients or support the proper resource in doing so.
8. Develop a strong understanding of client billing using external portals.