Customer service On site

Were Hiring: Quality Control Implementation Associate On-site | Colombia - Kenya Schedule: Monday Friday | Availability between 7:00 AM and 6:00 PM (CST) Full-Time
Are you highly organized, detail-oriented, and passionate about delivering a great client experience?
Were looking for a Quality Control Implementation Associate to support the onboarding and implementation process for new clients. In this role, youll work closely with implementation teams to ensure client data, system setup, documentation, and communications are completed accurately and efficiently.
This is an excellent opportunity for someone interested in operations, implementation, client onboarding, and process coordination. What Youll Do
Client Onboarding & Implementation Support Prepare for new client welcome calls Review client information and onboarding documentation Create and update Welcome Call presentations Review and clean employee import files Support client system setup and configuration Coordinate onboarding activities across teams
Project Coordination Schedule and coordinate meetings with clients and internal stakeholders Participate in new client implementation calls Monitor onboarding progress and task completion Ensure implementation activities remain on track
Quality Control & Documentation Review data for accuracy and completeness Update and manage client tasks within internal systems Pull reports and provide implementation support Prepare and distribute transition and onboarding communications Maintain accurate records throughout the implementation process What Were Looking For
Required High School Diploma or equivalent Strong attention to detail Excellent organizational skills Strong communication skills Ability to manage multiple tasks simultaneously Comfortable working with spreadsheets, reports, and system data Ability to work independently and follow established processes
Preferred Qualifications 1+ year of experience in:
Customer Service
Client Support
Administrative Support
Data Entry
Project Coordination
Operations Support Experience working with client onboarding or implementation processes Experience reviewing and validating data Microsoft Office proficiency Experience in process-driven environments Ideal Candidate
Were looking for someone who: Is extremely detail-oriented Enjoys working with systems and data Loves keeping projects organized Communicates professionally with clients and internal teams Takes ownership and follows through Works well in fast-paced environments Learns new processes quickly Why Join Us? Gain experience in client onboarding and implementation Develop operations and project coordination skills Work closely with implementation and client service teams Opportunity for long-term career growth Collaborative and professional work environment