Customer Service Representative, Ingles B2+ Medellin, on site, weekends off (AC)

Position: Customer Support Associate
Training Schedule: M-F from 08:00am to 5:00pm (4 to 5 weeks)
Ops Schedule: 7:00am to 4:00pm, 8:00am to 5:00pm, 9:00am to 6:00pm, 10:00am to 7:00pm or 11:00am to 8:00pm / WEEKENDS OFF
Location: ON SITE / 5 days per week [CAMACOL - Cra 63 49ª-31, Edificio Camacol Barrio El Estadio. Piso 9]
Job description: Are you a motivated and customer-oriented individual looking to kick-start your career in a dynamic and supportive work environment? Look no further! We are seeking highly enthusiastic individuals to join our team as isolved Customer Support Representatives. We provide exceptional customer service and ensuring client satisfaction. As a front line of support, you will play a crucial role in delivering top-quality service to our clients, while contributing to a positive and high-performing work environment. Even if you have limited experience, we welcome candidates who possess strong English-speaking skills and a passion for delivering outstanding customer support.
Responsibilities:
Respond to a large volume of support calls and emails from our clients in a timely and professional manner, ensuring accuracy and attention to detail.
Maintain a high rate of isolved client retention by delivering superior customer service and addressing client inquiries effectively.
Conduct research and resolve client inquiries, providing prompt and accurate solutions.
Appropriately escalate complex issues for clients and participants, following our standard operating procedures.
Participate in customer service training programs to enhance your knowledge and skills, enabling you to deliver exceptional support.