IT Service Desk Technician (Ingles B2 C1)

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Position Title: IT Service Desk Technician
City: Medellin
Location: CAMACOL - Cra 63 49ª-31, Edificio Camacol Barrio El Estadio. Piso 9
Shift days, hours and time zone: Availability: Monday to Friday - 7:00AM to 7:00PM

Job description: Are you tech-savvy with a passion for providing outstanding service and support?

Join our team as an IT Service Desk Technician and become a trusted resource for technical assistance across a range of computer systems, software, and hardware. At isolved, we believe in empowering our employees with the best IT support, and youll play a vital role in ensuring that our team has the tools and technology they need to succeed.

Responsabilities:
Provide technical assistance for desktop equipment, software, and hardware peripherals.
Troubleshoot issues with hardware, software, and devices.
Collaborate with vendors to maintain system performance.
Offer support to both in-house and remote employees.
Participate in process improvements and adhere to IT service management best practices.
Install and troubleshoot software used across our enterprise.
Manage user accounts and permissions.
Monitor, resolve, or escalate service desk tickets according to service-level agreements.
Contribute to the development and maintenance of service desk policies and procedures.
Provide training to employees on tools, products, and technologies.
Track and manage asset inventory.
Create and maintain technical documentation.
Analyze common complaints and suggest improvements.

Skills and qualifications - Hard and soft skills:
Provide technical assistance for desktop equipment, software, and hardware peripherals.
Troubleshoot issues with hardware, software, and devices.
Collaborate with vendors to maintain system performance.
Offer support to both in-house and remote employees.
Participate in process improvements and adhere to IT service management best practices.
Install and troubleshoot software used across our enterprise.
Manage user accounts and permissions.
Monitor, resolve, or escalate service desk tickets according to service-level agreements.
Contribute to the development and maintenance of service desk policies and procedures.
Provide training to employees on tools, products, and technologies.
Track and manage asset inventory.
Create and maintain technical documentation.
Analyze common complaints and suggest improvements.

Workday: Full Time (FT)
Weekly hours of work: 40