Join us as aPerformance Manager, Operational Excellence and Strategy

If you are an experienced Performance manager in the BPO industry, We are looking for you!

Job Overview
We are looking for an experienced Performance Manager to join our dynamic operations team. This crucial role supports Operations leadership by conducting in-depth root cause analysis, formulating actionable plans, and designing effective glide paths to boost overall operational performance. The ideal candidate will have a strong background in operations and training, ideally as an Operations Manager (OM) or Senior Operations Manager (SOM) and possess a keen analytical mindset.

Responsibilities and Duties
· Collaborate with Operations Managers and Team Leaders to identify performance issues and inefficiencies and conduct thorough root cause analysis to diagnose underlying problems.
· Use data-driven insights to pinpoint systemic issues and develop detailed action plans based on root cause analysis findings
· Work with OM and TLs to establish clear, achievable goals and timelines, and monitor the implementation of action plans, providing guidance to ensure successful execution.
· Design, maintain, and adjust glide paths to track progress and evaluate the effectiveness of improvement initiatives, ensuring alignment with business objectives and operational targets.
· Track key performance indicators (KPIs) and operational metrics to gauge the effectiveness of action plans and glide paths and produce regular performance reports and communicating findings to OM and TLs.
· Identify opportunities for process optimization and efficiency improvements, facilitate workshops and training sessions to drive continuous improvement.
· Maintain accurate and comprehensive records of RCA findings, action plans, and progress reports for internal and external audits.

Required Knowledge and Skills
· Minimum of 2+ years of experience in operations, with a proven track record as an Operations Manager or Senior Operations Manager. Can effectively communicate and engage with varied audiences.
· Ability to dissect complex problems and identify actionable solutions.
· Capable of influencing and guiding OM and TLs across all geographies towards achieving performance goals.
· Proficiency in performance management tools and software.
· Flexible and responsive to changing priorities and operational needs.
· Demonstrated experience in process improvement and performance optimization.

In Transparent BPO we are Looking for your talent!
Apply here!