Representante de Servicio al Cliente 31492 Bilingüe

We?re looking for a full-time Patient Concierge Representative for our Patient Concierge Team in the Medellin area. As part of our Patient Concierge Team you will have the chance to help us improve the healthcare experience in the US for thousands of patients. Ideal candidates are passionate about helping patients with scheduling appointments, answering questions, and addressing any non-clinical concerns.

Responsibilities:

Take patient calls and help patients to e.g., schedule appointments, navigate intake, etc.

Provide accurate, satisfactory answers to patients? queries and concerns

De-escalate situations involving dissatisfied patients, offering patient assistance and support

Contact patients to inform them about available test results or remind them about upcoming events in their care plan (e.g., annual wellness visit)

Guide patients through navigating the practice website and or troubleshooting the member/patient app

Help patients to find the right care and specialists within the practice network

Review patient accounts, providing updates and information about billing and other account items

Collaborate with other concierge services professionals to improve patient experience

Help to train new employees and inform them about the company?s customer management policies

Required skills and qualifications:

University degree

Strong communication, both written and verbal (candidates must be fluent in English, Spanish and Cantonese C1 or above preferred)

Great active listening skills

A patient and empathetic attitude

Strong time management and organizational skills

Adaptability and flexibility

Comfortable working in fast-paced environments

Excellent troubleshooting skills

Computer literacy (experience with Salesforce Health Cloud is a plus)

Phone skills, including familiarity with complex or multi-line phone systems