Scheduler (Bilingual C1)

Job description:

The Scheduler ensures positive and proactive communications with prospective and existing patients and is responsible for appointment scheduling, new patient inquiries, obtaining patient registration and distributing reports as required. The Scheduler coordinates with clinical staff across multiple locations to ensure efficiency and accuracy of appointment scheduling.


Responsabilities:

Assists patients with appointment scheduling, ensuring required registration forms are submitted and routed appropriately to internal departments.

Ensures all required insurance information and other documentation is obtained prior to initial consultation and scheduled appointments.

Coordinates with clinical staff on scheduling and maintains daily/weekly schedule balancing across multiple facilities/physicians.

Maintains patient interaction and patient referral logs in EMR and other systems; produces and distributes reports on a regular basis.



Skills and qualifications - Hard and soft skills:

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Knowledge of organizational policies, regulations and procedures to administer patient care.

Must be able to function independently as well as collaboratively with other clinical teams.

Must possess the interpersonal skills needed to communicate effectively with patients, staff and medical personnel.

Ability to use telephone, keyboard, computer and office equipment and software programs (EMR).