Trilingual Customer Service Representative English / French / Spanish (JD)

Customer Service Representative (English & French)
Location: Remote Employment Type: Full-Time Languages Required: English C1 and French C1 (written and spoken) Schedule: Full availability required
Position Overview
We are seeking a Customer Service Representative to join our remote team and deliver an exceptional customer experience through chat support. In this role, you will assist customers with inquiries, troubleshooting, order-related questions, and general support while maintaining a high standard of service and professionalism.
The ideal candidate has excellent communication skills in both English and French, is customer-oriented, detail-focused, and committed to delivering outstanding support experiences.
Responsibilities
Respond to customer inquiries via chat in a professional, timely, and customer-focused manner.
Assist customers with product purchases, order status requests, service inquiries, and general support needs.
Troubleshoot customer issues and provide accurate solutions while ensuring customer satisfaction.
Maintain a high level of service quality in all customer interactions.
Stay updated on products, policies, procedures, and industry trends to provide accurate information.
Collaborate with Quality Analysts, Trainers, Team Leads, and Managers to meet performance goals and continuously improve skills.
Follow communication guidelines and utilize approved chat templates to ensure consistency and efficiency.
Accurately document customer interactions in the companys internal systems and databases.
Adhere to schedules, productivity expectations, and performance metrics.
Maintain professionalism, empathy, and courtesy during all customer interactions.
Requirements
English proficiency: C1 or higher.
French proficiency: C1 or higher.
Previous experience in customer service, customer support, call center, chat support, or a similar customer-facing role.
Excellent written communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work independently in a remote environment.
Comfortable using multiple software platforms and customer service tools simultaneously.
Reliable internet connection and a suitable home office setup.
Full schedule availability required.
Preferred Qualifications
Experience providing support through live chat.
Previous experience working in a fast-paced customer service environment.
Familiarity with CRM or customer service management systems.
Benefits
100% remote position.
Opportunity to work with an international team.
Ongoing training and professional development.
Dynamic and customer-focused work environment.