Administrative Assistant Bilingual

Job description: The Administrative Assistant will provide essential administrative and operational support to the Sales department. This role involves collaborating with managers to facilitate daily tasks, generating various reports, tracking daily sales metrics, and ensuring data accuracy in Google spreadsheets. The Administrative Assistant will also fund sales using Salesforce and other software, assist with cancellations and customer portfolios, respond to customer inquiries through multiple channels, and manage account adjustments as needed.
Responsabilities: Provide administrative support to the Sales department, ensuring smooth operational processes. Collaborate with managers to complete various day-to-day tasks efficiently. Generate daily, weekly, and monthly reports to support sales operations. Track daily sales and ensure that formulas in Google Spreadsheets are accurately scripted. Fund sales transactions using Salesforce and other relevant software tools. Assist in processing cancellations and managing customer portfolios. Respond to customer inquiries via live chat, text, and email promptly and professionally. Make necessary adjustments to customer accounts, including payment adjustments, applying e-transfers, and updating banking information. Listen to and process voicemails, directing them to the appropriate departments for resolution.
Skills and qualifications - Hard and soft skills: Entrepreneurial attitude and ability to thrive in a fast-paced environment. Excellent verbal and written communication skills. Previous experience in an administrative role is an asset. Result-oriented and creative problem-solving abilities. A diploma or degree, along with a combination of relevant experience. Decent level of working on Excel/Google Sheets