Bilingual Business Operations Associate English B2 plus to C1 Full Time On site

LATAM BPO Colombia is looking for a Bilingual Business Operations Associates to support a variety of business functions for international clients. Depending on the assigned project and client portfolio, your responsibilities may include Customer Service, Accounts Payable, Accounts Receivable, Administrative Support, and Back Office operations.

This position is ideal for bilingual professionals seeking long-term career growth in an international BPO environment.

Key Responsibilities
Provide professional customer support through phone, email, and chat.
Process and manage customer requests while ensuring a high level of service quality.

Perform Accounts Payable and Accounts Receivable activities, including invoice processing, payment verification, account reconciliation, and financial record updates when assigned.

Execute administrative and back-office tasks to support client operations.
Maintain accurate documentation and data entry across multiple systems.
Collaborate with internal departments to resolve operational issues efficiently.
Follow company procedures, client guidelines, and quality standards.
Meet productivity, accuracy, and service level objectives.

Requirements

English proficiency between B2+ and C1.
Excellent verbal and written communication skills.
Experience in Customer Service, Accounts Payable, Accounts Receivable, Administrative Support, Finance, or Back Office is an advantage.
Strong computer skills and proficiency using Microsoft Office and web-based applications.
Excellent organizational skills and attention to detail.
Ability to multitask and work in a fast-paced environment.
Professional attitude, reliability, and willingness to learn.

What We Offer

Full-time on-site position.
Monday through Friday office schedule.
Two consecutive days off every week.
Competitive salary.
Career development opportunities.
Continuous training.
International work environment.
Opportunity to support leading U.S.-based companies.
Depending on the assigned client portfolio, employees may also enjoy time off during selected U.S. holidays