Bilingual Customer Service Representative (B2)

Are you passionate about helping people and providing clear, timely solutions?
In this role, you will be the voice of the company, supporting our customers with their inquiries, requests, and needs, while ensuring a positive experience in every interaction.
If you enjoy communicating, actively listening, and resolving situations with empathy in a bilingual environment, this opportunity is for you.
Role Purpose
Provide comprehensive customer support through the different channels defined by the operation, ensuring a high-quality customer experience, effective resolution requests, and compliance with quality and productivity standards established by the company and the end client.
Educational Background
High School Diploma.
Preferably studies in administrative or related fields.
Required Experience
Previous experience in phone-based customer service is a plus.
Full availability required.
Advanced English proficiency (B2) to handle bilingual interactions
Key Competencies
Customer-oriented mindset
Effective bilingual communication
Active listening
Empathy
Problem-solving skills
Teamwork
Adaptability
Time management
What Atlantic QI Offers
All legal benefits
Bi-weekly payments
Direct contract with the company
Great opportunities for growth and career advancement
Excellent facilities for your comfort
Outstanding work environment
Apply now and become part of a company that values talent, growth, and exceptional customer experiences.