Customer Service specialist With Legal Experience

¡Unete a nuestro equipo como legal assistant en Barranquilla!
Essential Job Functions
Confer with customers by telephone, email, and via SMS portal to provide information about services, status updates, and process new cases (minimum conversion expectations of 70% for calls and 30% for administrative tasks).
Contact customers to respond to inquiries and process on-line support.
Perform other duties as needed guided by the management team.
Knowledge, Skills, and Abilities
Knowledge of company services, policies, and procedures.
Skill in completing multiple tasks at once.
Skill in identifying and resolving customer problems.
Skill in oral and written communication, including English and Spanish communications.
Skill in operating office and technological equipment and software.
Ability to communicate professionally with coworkers and customers.
Ability to follow oral and written instructions.
Ability to organize daily activities of self and others and work as a team player.

Position Type and Expected Hours of Work
This is a full-time position (45 hours/work a week).
Days and hours of work availability: Monday through Sunday 8:00 a.m. to 8:00 p.m.

Required Education and Experience
High school diploma.
6 months - one year of related experience in customer service, payments or collections (MUST be in one of these areas)

Benefits:
Attractive bonuses: linked to quality and payment conversion.
Full training: 2 weeks on-site, Monday to Friday (8 AM - 6 PM).
Growth opportunities: Boost your career through outstanding performance.

Join a law firm in the USA and unleash your potential!