HealthTech Customer Experience Agent

Bilingual Customer Service Agent HealthTech

Location: On-site Lyd House, Calle 73 43-350, Barranquilla
Schedule: Full-time rotating shifts
Salary: Competitive + all legal benefits
English level: B2 or higher (mandatory)
Modality: On-site
Job Summary:

We are seeking a Bilingual Customer Service Agent to join the team of a leading HealthTech company. You will be responsible for providing first-class support to patients, users, and healthcare professionals interacting with our digital platforms, ensuring a clear, empathetic, and effective experience.
Key Responsibilities:
Provide customer support in English via phone, email, or chat regarding medical services, appointments, payments, and general inquiries.
Guide users through the proper use of healthcare apps or web platforms.
Accurately register customer data into the internal CRM system.
Comply with quality standards and data privacy protocols (including sensitive medical information).
Requirements:
Advanced conversational English (B2 minimum will be assessed during the interview).
At least 6 months of experience in a BPO or call center, or 2 years in customer service roles in other sectors (retail, healthcare, finance, etc.).
Comfortable using digital tools (email, chat, CRM).
Excellent communication and active listening skills with a high level of empathy.
Desired but not required: Technical or academic background in administration, healthcare, or related fields.
What We Offer:
Direct contract with full legal benefits.
Paid training and ongoing coaching.
Career growth opportunities in the HealthTech sector.
A dynamic and professional work environment driven by innovation.