If you are tired of Customer service start your journey as a Legal assistant

Functions:
1. Confer with customers by telephone, email, and via SMS portal to provide information about services, status updates, and process new cases (minimum conversion expectations of 50% for calls and 70 % for SMS leads).
2. Contact customers to respond to inquiries and process on-line hires.
3. Performs other duties as needed guided by the management team.

Knowledge, Skills, and Abilities:
1. Knowledge of company services, policies, and procedures.
2. Skill in completing multiple tasks at once.
3. Skill in identifying and resolving customer problems.
4. Skill in oral and written communication, including English and Spanish communications.
5. Skill in operating office and technological equipment and software.
6. Ability to communicate professionally with coworkers and customers.
7. Ability to follow oral and written instructions
8. Ability to organize daily activities of self and others and work as a team player.

Position Type and Expected Hours of Work
This is a full time position (45 hours/work week). Days and hours of work are Monday through Sunday 8:00 a.m. to 8:00 p.m.
Training schedule:
Monday to Friday 8am a 6pm for 2 weeks
Operation schedule is determined by the need of operations, 2 days off a week and 5 work days.

Site: Smart office center, Barranquilla.

Requirements:
Legal assistant with minimum 6 months of experience
Good multitask skills
Preferable with sales knowledge

¡Join the Solvo Wolfpack!