L2 Desktop Support Technician

Our Company:
Salvatech is passionate about delivering results with the best talent in each industry. We create innovative solutions, which deliver exceptional outsourcing services, creating value for companies to grow their staff abroad. At Salvatech, we pride ourselves on the amazing team culture we have built in our company! Seeing our employees happy and comfortable is one of our top priorities.

Location: Salvatech - Colombia Remote
Environment: Colombian and International Teams
Language: English Advanced
Industry: Technology
Full-time Monday to Friday / 9:00 AM 6:00 PM PST

About the Role:
we are looking for a problem-solver with a client- focused mindset who enjoys working through technical challenges, to join their team. The ideal candidate should have a superb knowledge of desktop operating systems, a working knowledge of server operating systems and networking, and a drive to deliver the best possible experience to our clients. Youll be troubleshooting Windows 10, Windows 11, MacOS, and Windows Server 2019, 2022, and diving into networking issues regularly. Working in Office 365, Active Directory, and Azure AD are also routine parts of your day. Throughout the day youll be translating technology to end users that arent always technical, so communication skills are paramount in this role.

Responsibilities:
Handle escalated tickets from the level 1 team, including break/fix issues, application installation and configuration, and user-level settings.
Handle server administration, networking, and security and address issues like building out new Hyper-V hosts, troubleshooting and deploying SonicWall firewalls, and troubleshooting and deploying Datto networking switches and access points, among many other new technologies being rolled out regularly.
Provide guidance and mentorship to a level 1 technician who is just getting started.
Work through the ticketing system to document, track, and escalate tickets.
Work in the documentation platform to keep everything up to date along the way.

Requirements:
A Bachelors degree in the related field
A+ and/or Network+ certifications are required, MD-100 and MD-101 are preferred
Superb knowledge of Windows 10/11 and MacOS
Working knowledge of Windows Server 2016, 2019 and 2022
Working knowledge of the Microsoft 365 office suite
Knowledge of Office 365 cloud services is a plus
Knowledge of Azure and/or AWS is a plus
Knowledge of Datto BCDR and/or SaaS Backup is a plus
Knowledge of SonicWall firewalls is a plus
Knowledge of Datto networking, or networking in general, is a plus
Experience working in a ticketing system is preferred, with Autotask experience a huge plus
Previous MSP (Microsoft Service Provider) experience is a plus
Time management skills are crucial to your success in this role
Superb verbal and written communication skills are a must
Willing to obtain required certifications upon being employed
Analytical skills with particular attention to detail
Ability to function in an autonomous environmentindependent worker, self-directed