Mission Controller Bilingue Barranquilla

Youre the player were missing on this TOP Team!

Were looking for a Mission Controller. You will be responsible to ensure that the operation is working following the planning and scheduling, as efficiently as possible with control and real-time monitoring of key metrics. Generating action plans and necessary changes that are required for the achievement of contractual metrics. In addition to communicating information in real time to the operation and documenting any type of incident using databases such as SQL to plan actions that are undertaken in operational and / or technological issues.
What youll be doing:
Permanent tracking, monitoring, alerting of operation discrepancies, deviations with respect to what was planned.
Permanent tracking, monitoring, alerting of call volume and assumptions o real time generating alerts to maximize utilization of staff present.
Ensure that the account directors have the relevant information of what is happening (basic concepts) in real time in the operation.

The TOP Team is looking for someone who:
Has a 90% and up English level.
Has minimum 6 months of BPO experience desirable as agent, payroll Controller, Reporting or any other WFM-related role.
Has at least 1 approved semester of college, technical or technological studies. (Recommended programs: Engineering, Economy, Statistics or related)
Enjoys helping others and solving situations with a positive attitude.
Is proactive, responsible, empathic, and a good listener.

Lets talk about benefits:
Long-term contract.
Employee fund.
Volunteer programs.
Career plan.
Life insurance coverage.

This is what sets us apart:
We are experts in global digital business services in 100 countries with nearly 500,000 employees worldwide! Great Place To Work® has certified us as one of the best places to work in the country and the world. We dont stop innovating and we always go beyond.
At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and colleagues, fostering an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and shapes a more equitable world.
Make a difference with the TOP Team!