Reactivation Representative Bilingual

OfficePartners360 is a specialized outsourcing company that provides custom back office and customer service solutions for medium-sized to Fortune 500 businesses. OP360 is an equal opportunity employer and values diversity at our company. We are looking for Bilingual Spanish - English speaking Consultants.

Job Summary: The Reactivation Representative helps customers reactivate their accounts via the website or app. This role involves guiding customers through the reactivation process, sending follow-up emails, and managing both voluntary and involuntary cancellations.



Key Responsibilities:

Guide customers through account reactivation steps via phone or email.
Send follow-up emails with necessary account information.
Conduct follow-ups to ensure successful reactivation.
Manage voluntary and involuntary cancellations.
Maintain accurate documentation of customer interactions.
Collaborate with other teams to resolve account issues.


Qualifications:

Previous customer service experience, preferably in account management.
Strong communication skills (verbal and written).
Ability to multitask in a fast-paced environment.

Preferred Skills:

Familiarity with mobile apps and account management websites.

Work Environment:

Office-based position.

Benefits:

Competitive salary and performance-based bonuses.
Opportunities for career advancement and professional development.
Friendly and supportive work environment.