Remote Customer Service Representative (C1 English + U.S. Visa Required)

Customer Service Representative (C1 English + U.S. Visa Required) Take Your Customer Service Career to the Next Level!
Are you passionate about helping people, solving problems, and delivering outstanding customer experiences?
Were looking for a Customer Service Representative with exceptional communication skills and a customer-first mindset to join our growing team. If youre fluent in English, love building positive customer relationships, and are ready to work in an international environment, wed love to meet you! What Youll Do Handle customer inquiries via phone, email, and text messages. Provide prompt and effective solutions, aiming for First Contact Resolution (FCR). Monitor and report customer service metrics, including Net Promoter Score (NPS) and resolution rates. Maintain accurate records of customer interactions and transactions. Collaborate with internal teams to ensure customers receive the best possible experience. Contribute to team goals while continuously improving customer satisfaction levels. What Were Looking For Previous experience as a Customer Service Representative or in a similar customer-facing role. Knowledge of customer service KPIs and metrics, including: Net Promoter Score (NPS) First Contact Resolution (FCR) Call Handling Metrics Advanced English level (C1) with excellent verbal and written communication skills. Strong problem-solving and critical-thinking abilities. Great attention to detail and organizational skills. Ability to multitask and effectively prioritize responsibilities. Valid U.S. Visa (Required). Availability to travel to the United States once per year. Soft Skills We Value Customer-focused mindset Excellent communication skills Problem-solving abilities Proactivity and initiative Organization and time management Results-oriented attitude Teamwork and collaboration Adaptability and flexibility Why Join Us? Be part of an international and dynamic work environment. Grow professionally with ongoing learning opportunities. Work with a team that values excellence and collaboration. Gain exposure to global operations and customer service best practices. Requirements Summary U.S. Visa: Required English Level: C1 Experience: Customer Service / Customer Support Travel Availability: Once per year to the U.S. Ready to make an impact and create exceptional customer experiences? Apply now and join our team as our next Customer Service Representative!