Location: Colombia (Remote) Work Mode: 100% Remote BYOD (Bring Your Own Device) Department: Operations / Customer Support Reports to: Team Leader
About Influx
Influx provides customer support for leading brands around the world. Our global team delivers high-quality support across multiple industries, helping customers solve problems and have exceptional experiences every day.
We are currently hiring experienced customer support professionals to join a healthcare-focused support team. This opportunity is ideal for candidates who have previously worked on healthcare, health insurance, medical services, patient support, healthcare technology, or related healthcare customer service accounts.
If you have strong phone-based customer service experience, excellent English communication skills, and the ability to follow processes accurately while delivering empathetic support, wed love to hear from you.
What Youll Do
Deliver Exceptional Customer Support
Handle inbound and outbound customer calls professionally and efficiently
Assist customers with healthcare-related inquiries, account questions, and service requests
Provide clear, accurate, and empathetic communication during every interaction
Gather and document customer information with a high degree of accuracy
Resolve customer concerns while adhering to established procedures and guidelines
Escalate complex situations appropriately when required
Maintain Accuracy and Attention to Detail
Follow instructions, workflows, and processes carefully
Accurately document customer interactions and maintain detailed records
Verify information before taking action or providing guidance
Demonstrate strong listening skills and information retention
Maintain quality standards while working in a fast-paced environment
Meet Performance Expectations
Manage high call volumes while maintaining professionalism and accuracy
Navigate multiple systems and applications simultaneously
Meet productivity, attendance, and quality targets
Remain adaptable to changing business needs and processes
What Were Looking For
Required Experience
Minimum 2 years of customer service, contact center, BPO, or customer support experience
Minimum 1 year of experience handling customer interactions primarily through phone support
Direct experience supporting a healthcare-related account, healthcare organization, health insurance provider, medical practice, patient support program, healthcare technology platform, healthcare marketplace, or similar environment
Strong English communication skills
English Communication Skills
Advanced to fluent English proficiency (B2+/C1 or higher)
Strong verbal communication and active listening skills
Ability to communicate naturally and confidently during unscripted conversations
Professional phone presence and customer-focused approach
Strong comprehension skills and ability to understand detailed instructions
Professional Skills
Were looking for candidates who can demonstrate:
Excellent attention to detail
Strong documentation and data-entry accuracy
Ability to follow instructions carefully and consistently
Strong memory retention and information-processing skills
Critical thinking and problem-solving abilities
Professionalism, accountability, and reliability
Coachability and openness to feedback
Ability to work independently with minimal supervision
Availability
Flexible availability, including evenings, weekends, and holidays as required by business needs
Strong attendance and schedule adherence
Technical Requirements (BYOD)
Reliable high-speed internet connection
Computer with a minimum Intel Core i5 processor (or equivalent)
Noise-canceling headset
Quiet, professional work environment
Preferred Qualifications
Experience supporting any of the following is highly valued:
Health insurance services
Patient scheduling and appointment support
Medical customer service programs
Healthcare marketplaces
Healthcare technology platforms
Medical provider networks
Patient support services
High-volume customer contact environments
Why Join Influx?
100% remote work opportunity
Join a growing global team
Work with established healthcare clients
Career growth and development opportunities
Supportive leadership and coaching
Performance-driven environment where your contributions make an impact
Ready to Apply?
If you have direct healthcare customer service experience, strong English communication skills, excellent attention to detail, and thrive in a phone-based support environment, we encourage you to apply.
We are seeking professionals who can confidently communicate with customers, accurately document information, follow processes closely, and deliver exceptional service every day.
