Versión en inglés:
Do you have experience providing technical support for smart devices, Wi-Fi networks, Smart TVs, Roku, Fire TV, Alexa, Google Nest, or similar devices? This opportunity is for you!
Were looking for an Agent Technical Specialist for an innovative project where youll use your technical experience to train Artificial Intelligence models that help solve Smart Home device issues. What will you do?
Create and document troubleshooting processes.
Research technical documentation and manufacturer manuals.
Build and update Knowledge Bases.
Analyze technical problems and identify root causes.
Help train AI models with clear and structured technical solutions.
Take part in the continuous improvement of AI tools applied to technical support.
This is not a traditional call center position. Your technical experience will be used to develop and improve AI solutions, with the possibility of later participating in specialized technical support for complex cases. Were looking for people with experience in:
Tier 2 technical support or higher.
Smart Home (Alexa, Google Nest, Ring, cameras, thermostats, etc.).
Roku, Fire TV, Smart TVs, and streaming devices.
Routers, Wi-Fi networks, and connectivity.
Hardware and software.
PCs, laptops, printers, and connected devices.
B2 English proficiency or above
Experience in companies like Asurion, Geek Squad, ISPs, telecommunications, or specialized technical support will be highly valued. We offer: Base salary above market average Performance bonus Hiring bonus Indefinite-term contract with all legal benefits Schedule Monday to Friday (8:00 am 5:00 pm Eastern Time) Weekends off (Colombian holidays are worked according to operational needs) 100% on-site in Bogotá If you enjoy solving technical problems, researching solutions, and want to be part of the future of Artificial Intelligence applied to technical support, apply now!
At CONTACT POINT 360 S.A.S., we believe in talent without barriers. We are committed to building inclusive, diverse, and respectful workplaces where everyone has the opportunity to grow and develop both personally and professionally. Thats why we welcome people from all backgrounds to take part in our recruitment and hiring processes under equal opportunity principles. Here, we value talent, diversity, and the unique potential each person brings.
