Bilingual Customer Service Representative English

Be the spark that brightens days and ignite your career with TTECs award-winning employment experience. As a As a Bilingual Customer Service Representative Spanish-English working in Bogota, Colombia, youll be a part of bringing humanity to business. experienceTTEC

What be Youll Doing
Do you have a passion for helping others and giving them peace of mind? In this role, youll work to resolve the customers issues before escalating to the next level. Whether its getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, Youll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
Some upselling of products or services to existing customers may be required

What You Bring to the Role
Bilingual skills in English and Spanish
Minimum 1 year of customer service experience
1 year or more post-secondary education OR 2 years equivalent work experience
Recognize and solve problems of mid-to-high level customer service issues
Computer savvy

What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
And a competitive base wage of 3,200,000 COL, sign on bonus of 3,200,000 COL, performance bonus opportunities, and the benefits youd expect and maybe a few that would pleasantly surprise you

A Bit More About Your Role
Were committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

Youll report to the Team Lead. Youll contribute to the success of the customer experience and the overall success of the team.

About TTEC
Our business is about making customers happy. Thats all we do. Since 1982, weve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the worlds leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.