Bilingual Community Success Coordinator (Remote | Part-Time)
Location: Remote Schedule: Part-Time - 25 Hours per Week Preferred Schedule: Tuesday through Saturday | 2:00 PM - 7:00 PM Pacific Time Compensation: $1790.000 Language Requirement: Fluent English and Spanish
About the Organization
We are a mission-driven organization dedicated to empowering Latino communities through education, financial wellness, entrepreneurship, homeownership support, and access to critical community resources.
Our mission is to build meaningful relationships that help individuals and families achieve long-term success. We believe every person deserves trusted guidance and support, and we are committed to creating lasting, positive impacts in the communities we serve.
Position Overview
We are seeking a highly motivated and compassionate Bilingual Community Success Coordinator to serve as the primary point of contact for community members and clients after their initial engagement with our organization.
This role is ideal for someone who enjoys building relationships, making meaningful connections, and helping people achieve their goals. The successful candidate will be responsible for client follow-up, appointment coordination, CRM management, and ongoing community engagement to ensure every individual receives a supportive, personalized experience.
If you are empathetic, organized, and passionate about making a difference, we would love to hear from you.
Key Responsibilities
Client Relationship Management
Conduct outbound follow-up calls with clients at various stages of their journey.
Maintain consistent communication with active and inactive clients.
Re-engage individuals who require additional support or encouragement.
Follow up after consultations, workshops, community events, and appointments.
Build trust through personalized and proactive outreach.
Answer general questions and connect clients to appropriate resources and services.
Appointment & Program Coordination
Schedule and confirm appointments.
Send appointment reminders through phone, SMS, email, and CRM workflows.
Assist clients with gathering required documentation.
Coordinate follow-up meetings with advisors and program staff.
Monitor client progress and ensure next steps are completed.
Community Engagement
Welcome new community members into the organization.
Follow up with individuals who:
Attend events
Submit inquiry forms
Request information
Join mailing lists
Visit the office
Maintain ongoing communication to encourage participation and successful outcomes.
CRM & Data Management
Maintain accurate client records in the CRM.
Document all communications, appointments, and client interactions.
Keep pipelines updated with current statuses and next actions.
Track overdue follow-ups and inactive records.
Support reporting and data integrity initiatives.
Community & Partner Relations
Follow up with referral partners and community organizations.
Help strengthen partnership relationships.
Coordinate introductions and ongoing communications.
Track referrals and partnership opportunities.
Daily Activities
High-volume outbound follow-up calls
Appointment scheduling and confirmations
SMS, email, and phone communications
CRM updates and record maintenance
Pipeline management and task follow-up
Collaboration with internal teams
Escalation of complex client needs when necessary
What Success Looks Like
In this role, success means: Every client receives timely follow-up. No qualified lead goes unattended. CRM records are maintained accurately. Client engagement and retention continue to grow. Appointments remain scheduled and attended. Community members feel supported, valued, and connected. Every interaction reflects our mission, values, and commitment to service.
Required Qualifications
Required
Fluent in English and Spanish (spoken and written).
Minimum 1 year of experience in:
Customer Service
Client Success
Community Outreach
Relationship Management
Nonprofit Services
Strong verbal and written communication skills.
Excellent phone communication and relationship-building abilities.
Comfortable making a high volume of outbound calls.
Experience working with CRM systems.
Strong organizational skills and attention to detail.
Ability to work independently in a remote environment.
Preferred
Experience with GoHighLevel or similar CRM platforms.
Experience working with multicultural or underserved communities.
Background in nonprofit, social services, education, housing, healthcare, or financial services.
Familiarity with WhatsApp Business.
Experience using AI productivity tools and workflow automation.
Ideal Candidate Profile
The ideal candidate is:
Empathetic and people-focused
Relationship-driven and service-oriented
Warm, approachable, and professional
Patient and supportive
An excellent listener
Emotionally intelligent
Highly organized and dependable
Comfortable interacting with people from diverse backgrounds
Passionate about creating meaningful impact in communities
Why Join Us?
Fully remote position
Flexible part-time schedule
Opportunity to make a real difference in peoples lives
Mission-driven and purpose-focused work
Collaborative and supportive team environment
If you are passionate about helping people, building relationships, and strengthening communities, we encourage you to apply today.
