Bilingual GTI Specialist Deskside support

1 Vacantes
Publicado el 01 de julio en

Sistemas en Bogotá D.C., Bogotá D.C.

  • Categoría: Informática / Telecomunicaciones
  • Subcategoría Sistemas
  • Localidad: Bogotá D.C.
  • Activo desde: 01/07/2020 - 04:12:49 am
  • Jornada: Tiempo Completo
  • Tipo de Contrato: Contrato a término indefinido
  • Cantidad de Vacantes: 1
  • Educación Mínima: Universidad / Carrera técnica
  • Años de Experiencia: 1
  • Idiomas: Inglés

Sutherland is seeking a reliable and detail-oriented person to join us as Professional - GTI Specialist. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Professionals in this role get to:

Be the expert: Delivery of world-class customer support and service in the maintenance and repair of desktops, laptops, and mobile devices. Support the troubleshooting and maintenance of core infrastructure. Assist in the ramp activity of new and existing business, and champions the relationships between the IT department and our Service Delivery programs. Maintain, analyze, troubleshoot, and repair desktop and laptop computer systems: Computer peripherals and various mobile devices (phones and tablets) running Android, Apple and Microsoft operating systems. Document, maintain, repair, upgrade or replace hardware and software for laptop and desktop systems and Support and troubleshoot user account information including rights, security, user groups, and email accounts.

Be the point of contact: The ideal candidate will use the guidance of company policy, information security, IT department leadership and professional experience to creatively deliver support and solutions to our user base, while providing a positive customer experience.

Strengthen relationships: Assist SMEs, Technical Communications Officers, and all functional IT groups in the build-out, ongoing support, critical incidents, and ramp down of all Service Delivery programs in the site and organization, as well as some corporate employee and remote support. Work alongside service delivery, and other IT team members to move/add/change service delivery programs, and constantly investigate into process improvement opportunities.

Computer science or related degree(s)

A+ certification

Additional certifications or experience in SCCM, VMWare, Active Directory, Exchange, Network +, various imaging platforms, desktop/image engineering, project management, ITIL Foundation, scripting/batch files and PowerShell

No less than three years of practical experience supporting corporate technology infrastructure, with working knowledge of concepts such as DNS, DHCP, GPO and various network troubleshooting tools

The position reports to the Site Associate Manager and may require travel as needed at direction of supervisor & leadership, with flexibility in hours worked

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Sgs Colombia Holding S.A.S
Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO companies employing over 30,000+ professionals across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, India, Jamaica, Malaysia, Mexico, Philippines, the United Arab Emirates, the United Kingdom, and the United States. Empresa del sector Telecomunicaciones, localizada en Atlántico, Más de 501 trabajadores Localizada en Bogotá D.C., Bogotá D.C..
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