Were looking for a Bilingual Customer Expert to join our team on site in Bogota. In this role, youll support customers by responding to inquiries via chat ONLY , providing clear and friendly guidance, and delivering effective solutions across different service scenarios. Youll focus on understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction.
Who You Are:
A customer-focused professional who genuinely enjoys helping others.
A solution-driven thinker who aims to resolve situations efficiently and accurately.
A clear communicator who can explain information in a simple, friendly, and confident way.
A proactive problem solver who stays calm and focused in different customer scenarios.
A responsible and detail-oriented person who handles information with care and discretion.
A bilingual communicator with intermediate to advanced English proficiency (B2 or above), ready to grow in a global environment.
A team player with a positive mindset and a strong sense of accountability
Lets Talk About Benefits:
Fixed Bonus $347,000 at the moment you start OPS, just for being active in the campaign!
Work schedules of 42 hours per week*, designed to support work-life balance. TRN L-V 1:30pm- 9pm / OPS Range between 1:00pm- 11:00pm (2 Days off)
Performance-based bonuses * to reward your results and commitment
Indefinite-term contract for long-term stability.
Access to our exclusive Gaming Arena, designed for entertainment and team connection.
Employee fund benefits that support your financial wellbeing.
*Terms and conditions apply.
Lugar de Trabajo BOGOTÁ CONNECTA
Ac. 26 92-32
This Is What Sets Us Apart:
We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.
At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.
Make a difference with the TOP Team!
