Customer Service Representative | Bogotá (WAHA)
Be part of one of the worlds leading technology companies! Join the team at Teleperformance and support customers using Windows and Microsoft Office. If youre passionate about technology, enjoy helping customers, and have a commercial mindset, this is your opportunity to grow with a global company.
What youll be doing:
Provide multichannel customer support for Microsoft Windows and Office products.
Assist customers with technical questions, product guidance, and general inquiries.
Identify customer needs and recommend Microsoft products or services when appropriate (sales component).
Deliver professional, accurate, and customer-focused support.
Research and resolve customer issues using Microsoft and Teleperformance tools.
Maintain accurate documentation of all customer interactions while ensuring an outstanding customer experience.
Were looking for someone who:
Has a B2 English level (CEFR).
Has excellent communication and customer service skills.
Has affinity for technology and a commercial mindset.
Preferably has previous experience or studies related to Information Technology, Systems Engineering, Programming, Software Development, or related fields.
Has previous knowledge or experience supporting Windows and Microsoft Office products.
Conditions:
Training salary: COP $1.852.000 / month
Production salary: COP $2.315.000 / month
Contract type: Indefinite term
Language: English B2
Campaign type: Bogotá (WAHA Bogotá)
Workload: 42 hours per week | Full time
Training (TRN):
Monday to Thursday: 08:00 17:00
Friday: 07:00 16:30
Operations (OPS):
Shift window: Monday to Friday between 08:00 and 20:00
Full-time schedule (42 hours per week).
Bonuses / Benefits:
Performance bonus of up to 15% of the monthly salary based on metrics compliance.
Opportunity to work with one of the worlds leading technology companies.
Professional growth and career development within Teleperformance.
Dynamic, innovative, and multicultural work environment.
About the Campaign:
The Microsoft GBS Outbound campaign provides multichannel customer support for Microsoft products such as Windows and Microsoft Office. This role combines customer service with a sales component, helping customers resolve their inquiries while identifying opportunities to recommend Microsoft products and services. The ideal candidate has strong communication skills, technical affinity, customer orientation, and a proactive commercial profile.
This is what sets us apart:
We are experts in global digital business services in 100 countries with nearly 500,000 employees worldwide! Great Place To Work® has certified us as one of the best places to work in the country and the world. We dont stop innovating, and we always go beyond.
At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and colleagues, fostering an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and shapes a more equitable world.
Make a difference with the TOP Team!
