Our Company:
We are passionate about delivering results with the best talent in each industry. We create innovative solutions, which deliver exceptional outsourcing services, creating value for companies to grow their staff abroad. At Salvatech, we pride ourselves on the amazing team culture we have built in our company! Seeing our employees happy and comfortable is one of our top priorities.
Location: Remote - Colombia
Environment: Colombian and International Teams
Language: English Advanced
Schedule: Monday - Friday 7 am - 6pm EST
Salary: $3,500,000 COP
Role Summary:
We are seeking a Drayage Dispatcher with hands-on experience coordinating container movements, port pickups, deliveries, and empty returns. The ideal candidate has worked directly with drayage carriers, port terminals, and container operations within U.S. ports. This role is responsible for tracking and tracing containers, coordinating with customers, verifying ETAs, and ensuring smooth communication throughout the container lifecycle from port arrival to final delivery and return to terminal.
Responsibilities:
Monitor and track container movements from port arrival through final delivery and return to terminal.
Provide timely updates and proactive communication to customers regarding shipment status and ETAs.
Verify container ETA information and ensure accurate tracking throughout the process.
Coordinate and support documentation processes related to deliveries, returns, and port activities.
Maintain communication with drivers, customers, and internal teams to ensure operational efficiency.
Use Google Maps and routing tools to estimate transit times and support dispatch planning.
Access and manage information through port terminal websites including Maher, PNCT, APM, Global Terminal, and others as needed.
Ensure all shipment details, updates, and supporting documentation are properly recorded in the system.
Identify and escalate delays, issues, or exceptions impacting delivery schedules.
Support overall dispatch and logistics operations to ensure high customer satisfaction.
Qualifications:
Direct experience working in drayage operations, including container pickups from port terminals, final delivery coordination, and empty container returns.
Experience working directly with drayage carriers, port terminals, steamship lines, and container appointment systems.
Knowledge of the Northeast USA geography and transportation routes.
Ability to use Google Maps or similar routing tools to estimate transit times from point A to point B.
Experience using port terminal websites such as Maher, PNCT, APM, and Global Terminal.
Experience with container tracking and tracing processes.
Strong communication and customer service skills.
Strong written and verbal communication skills in English.
Ability to work independently in a fast-paced environment.
Detail-oriented with a proactive problem-solving mindset.
Experience handling shipping documentation and delivery updates.
Work Setup Requirements:
To perform this role effectively, you must have:
A quiet home office space to work optimally.
A stable internet connection (minimum 100 MB).
A laptop/desktop with updated software.
A secondary backup internet option to ensure reliability.
