Intake Specialist con experiencia en Customer Service
Job Profile: Legal Intake & Administrative Assistant
Objective: To identify and hire a proactive, emotionally intelligent professional with a legal or insurance background. This position focuses heavily on legal intake and administrative support, rather than general customer service. The ideal profile fits advanced law students, legal graduates, or individuals with litigation/insurance experience.
Key Responsibilities
Legal Intake & Client Assessment: Conduct detailed initial intakes via inbound and outbound calls, filtering cases and gathering critical data from clients under high-quality standards.
Documentation & Correspondence: Draft letters of representation, official legal correspondence, and fill out case reports with high technical accuracy.
Case & File Management: Ensure all client documentation is collected, processed, and meticulously organized within Dropbox.
Email Management: Oversee, prioritize, and respond to professional email communications efficiently.
Skills:
At least 1 year of customer service experience for the BPO industry
Advanced english level (B2+ or C1)
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