Cloud Operations Engineer Bilingual Support

The Cloud AppOps has the following duties:

- Perform operational duties including application server health, service recycling.
- Identify and resolve operational issues (e.g., batch failures, network issues, client data feed errors)
- Monitor server performance, memory utilization, CPU, file systems, databases, batch jobs.
- Maintain operational documentation, e.g., incident tracking and run books.
- Produce metric reports including daily production status.
- Review Client support tickets and requests under service SLAs.
- Resolve level 2 and level 3 issues (i.e., application support, DBs and data center related issues). Document issues in customer support portal.
- Provide on-call off hour support and work during non-prime shift hours.

Qualifications

- 2+ years? experience in Application / production support experience in with Cloud-Based hosting administration, management and performance tuning under high availability SLA environment.
- Experience with AWS, GCP, Azure is good to have.
- Knowledge of ETL is a plus.
- Experience with Unix, Linux, Windows, Tomcat, SSH and basic scripting skills.
- Experience with SQL Server, Oracle and MySQL.
- Experience with and understanding of complex process and data flow.
- Ability to effectively and proactively communicate (both written and verbal) to various Internal stakeholders / groups and customers daily.
- Experience with application debugging, performance, scalability
- Familiarity with standard application security compliance best practices
- Knowledge of fault detection and resolution processes
- Experience in working independently and with other team members.
- Ability to multi-task as required and provide rapid support in production.
- Must be able to provide on-call off-hour support and work during non-prime shift hours
- Great English communication skills (B2 or higher).

Additional Information

This is a hybrid position in Bogotá, Colombia. Apply now and enjoy the benefits of a certified Great Place to Work Company.