Trilingual Coach English, Portuguese and Spanish

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, were the team behind the best experiences for +750 of the worlds leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support the operational needs of our clients and deliver a seamless experience to customers in the moments that matter. Foundever is looking for a Trilingual Coach.


Job Description:
Analyze the reports of consumers who have contacted our social media channels through their platforms, ensure the quality and veracity of the information. Daily, weekly and monthly reports on demand and team management as well as feedback and follow-ups.

Functions:
Monitoring mentions
E-mail management and participation in T&D*
Capture actionable insights
Quality management
Report
Training and feedback
Dashboard Control
Process and deliverables management
Process review
Attendance at the monthly closing meeting
Participation in Leaders meetings
Track Productivity
Feed routine spreadsheet
Consolidated Operation D-1 - Report to Management.
Monitoring of contacts, feedback and experience ratings.
Staff and Front Closing Support in the construction of the material and participation in the monthly meeting of the presentation of results to the client.
Apply feedback from cases of deviations identified in the accuracy activity
Logbook
Sizing Routines
Vacation Plan
Request to HR for warning, when necessary in conjunction with Management
Dismissals under Management authorization
Time management and HR affairs

Requirements
Full time availability.
Bachelors Degree in Social Communication Public Relations /RTV /Journalism/Advertising or Marketing / Business Administration.
Elaboration, analysis and presentations of KPIS.
Mastering the resources (Infographics, Clik Sense, Prov, Macro, Tables and Pivot Charts will be a differential).
Be knowledgeable about technical procedures, flows and products.
Great knowledge in reporting to the Marketing and Business area.

Skills
Excellent verbal / written English, Portuguese & Spanish skills.
Great resourcefulness.
Logical and quick thinking.
Strategic profile and planning.
Confidentiality and reliability.
Ability to concentrate.
Punctuality, commitment and compliance with deadlines.
Teamwork.
Empathy.
Organization and time management
Sense of urgency and proactivity.
Initiative and dynamism.
Creativity.