Account manager
1 VacantesCallcenter en Medellín, Antioquia
- Salario: $ 5.000.000,00 (Mensual)
- Categoría: Comercial / Ventas / Atención al Cliente
- Subcategoría Callcenter
- Localidad: Medellín
- Activo desde: 28/04/2025
- Jornada: Tiempo Completo
- Tipo de Contrato: Contrato a término indefinido
- Cantidad de Vacantes: 1
- Educación Mínima: Universidad / Carrera Profesional
- Años de Experiencia: 3
Mid Market Account Management
HORARIO M-F 9AM-7PM
PRESENCIAL
Responsibilities:
Customer Engagement and Success Metrics:
Provide exceptional support to assigned customer accounts, ensuring they achieve their desired success metrics and ROI.
Foster proactive and consistent client engagement, building strong relationships with customers.
Utilize a data-driven approach to secure account health and customer success.
Renewal Management:
Take the lead in managing the renewal process for existing accounts, identifying and addressing potential obstacles to ensure smooth and timely renewals.
Collaborate with internal teams to gather insights and strategize renewal plans.
Upsell new products to existing customers to drive revenue growth.
Customer Lifecycle Management:
Track and document important customer lifecycle details, including opportunities and post-sales information, within hireEZs company CRM (SFDC).
Keep a close eye on key customer milestones, ensuring a seamless onboarding process and continuous user training throughout the lifecycle.