Job description:
Job Opportunity: Bilingual Tech Support (Smart Devices)
Start Date: Immediate
Salary: $3,200,000 COP per month + transportation allowance $249,095 COP per month
Location: Medellín, office in Milla de Oro (Poblado) ? 100% on-site, no remote option
Schedule: Monday to Friday, 11:00 a.m. ? 7:00 p.m. (Eastern Time, adjusts with daylight savings)
About the Position
Do you want to grow professionally in the world of smart devices and work with a global company headquartered in Canada?
We are looking for a Technical Support Specialist to join our team and provide support to a well-known e-commerce brand specializing in consumer electronics and IoT (smart home devices).
Responsibilities
Resolve complex technical issues via email, tickets, or phone calls.
Gain in-depth knowledge of the products and their common solutions.
Understand and diagnose customer problems quickly and accurately.
Escalate cases to Tier 3 / IT when necessary.
Report incidents and customer feedback to improve the customer experience and products.
Requirements
English level B2+/C1 (fluent in writing and speaking).
Excellent writing skills in English, clear and concise.
Strong listening skills and attention to detail.
Previous experience in technical support or a technical background.
Mandatory experience with IoT and smart home devices.
Preferred Qualifications
Knowledge of Apple Home, Google Home, Alexa, Samsung Smart Home.
Experience using Zendesk is a plus.
Benefits
Social security, pension, insurance, etc.
Permanent contract.
Full-time position.
Application
If you have your CV in English, please send it to Three Zero One Three Seven Six Eight Eight One three with the subject: Bilingual Tech Support ? Smart Devices.
