IT Support Specialist Bilingual

At RSI, we?re seeking a Help Desk Specialist to provide technical support to end users, troubleshoot hardware and software issues, and ensure the proper functioning of IT systems. The ideal candidate has hands-on IT experience, strong problem-solving skills, and a customer-focused approach.

Key Responsibilities

-) Provide technical assistance and create a positive customer support experience.

-) Assist with the installation, configuration, upgrading, and ongoing usability of desktop computers, peripheral equipment, and software.

-) Troubleshoot hardware, software, and network issues, aiming to resolve requests during the initial interaction whenever possible.

-) Ensure desktop computers connect seamlessly with systems, file servers, email servers, application servers, and administrative systems.

-) Enter, update, track, and follow up on IT support requests through the ticketing system.

-) Provide ongoing support and management of telecommunications systems.

-) Offer basic training and technical guidance on network access, telecommunications, and software applications.

-) Troubleshoot peripheral equipment, including printers, copiers, and other specialized devices.

-) Coordinate with the appropriate technical teams or external repair services when issues require additional expertise or hardware replacement.

-) Provide on-call technical support as required.

Education and Experience

-) An associate degree is required.

-= Candidates with 3?5 years of hands-on IT experience may qualify in lieu of a degree.

Requirements and Qualifications

-) C1 English proficiency or higher.

-) Strong customer service skills and a genuine commitment to providing excellent technical support to internal and external users.

-) Working knowledge of Microsoft Office applications.

-) Experience with Windows 10 and Windows 11 operating systems.

-) Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Citrix Workspace and cloud-based environments.

-) Ability to troubleshoot technical issues, identify appropriate solutions, and escalate problems when necessary.