Job Title: Payroll Associate
Employment Type: Full-time
Work Schedule: Monday to Friday, 9:00 AM 6:00 PM Salary: COP 2,800,000 + Transportation Allowance (Auxilio de Transporte)
About the Role
The Payroll Associate role is a fastpaced and challenging position that requires the ability to think quickly, react efficiently, and serve clients with the highest level of dedication. This role is responsible for the accurate processing and recording of client payrolls while delivering expert customer service and support.
Key Responsibilities
Schedule and manage multiple client payrolls
Manage workflow to ensure all payroll transactions are processed accurately, on time, and in compliance with regulations
Understand and apply proper payroll taxation
Process wage garnishments, child support orders, and tax levies accurately
Complete timely and accurate quarterend and yearend payroll reporting
Prepare and deliver ad hoc payroll reports to clients
Work with clients across multiple payroll environments, including time and attendance, payroll processing, and payroll reporting
Resolve client questions related to payroll and payroll systems
Manage client payroll-related projects
Answer and respond to client calls and inquiries
Coordinate payroll activities from start to finish with clients
Deliver the highest level of customer service, including followup, followthrough, and accountability
Perform other duties as assigned
Required Skills & Qualifications
High School Diploma or GED required
Minimum 1 year of customer service experience
Strong phone presence with excellent communication skills
Strong organizational, time management, problemsolving, and prioritization abilities
Ability to work efficiently in a fastpaced environment with attention to detail
